- Exterior
views
- Facilities
en suite
- Flat-screen
TVs and DVD players
- Chef-prepared
meals (all meals and daily snack included)
- Bar
staffed by a professional bartender
- Presentations
by local experts
- Massage
and wellness programs
- Library
with a large collection of books and DVDs
- Internet
access (limited)
- Theatre-style
auditorium
A - Balcony Suite
Deck: Deck 7
Description: Balcony Suites offer a double or twin beds and a private bathroom with shower. A sitting area with TV, wardrobe and refrigerator makes your stay even more pleasant. Additional amenities include individual temperature controls, hair dryer and satellite telephone access. Enjoy the view from floor-to-ceiling windows or a balcony that can be accessed via a sliding door.
D - Outside Cabin
Deck: Deck 4 + 6
Description: Outside cabins in Category D with double bed or two twin beds as well as private bathroom with shower. The cabin also includes TV, wardrobe and refrigerator. Further amenities include individual temperature controls, hair dryer and satellite telephone access. A picture window provides great unrestricted views of the ocean and landscapes. All cabins of this category were redecorated in 2017 and 2018.
O - Outside Cabin (Obstructed View)
Deck: Deck 5 + 6
Description: Outside cabins in Category O feature a double bed or two twin beds as well as a private bathroom with shower. Each cabin is equipped with TV, wardrobe, refrigerator, individual temperature controls, hair dryer and satellite telephone access. The view through the picture window is obstructed by the ship’s lifeboats. All cabins of this category were redecorated in 2017.
P - Outside Cabin
Deck: Deck 3
Description: Outside cabins in this category feature a double bed or two twin beds and a private bathroom with shower. They are roomy and feature TV, wardrobe, refrigerator, individual temperature controls, satellite telephone access and hair dryer. All cabins of this category were redecorated in 2018.
T - Triple Cabin
Deck: Deck 4
Description: Outside on deck 4 with 2 lower beds and 1 upper bed and a private bathroom with shower/WC. They are roomy and feature TV, wardrobe, refrigerator, individual temperature controls, satellite telephone access and hair dryer. A picture window provides great unrestricted views of the ocean and landscapes. All triple cabins in category T were redecorated in 2018.
Alcohol
Bringing
alcohol aboard is generally not allowed. The only exception is a small
“corkage fee” charged to passengers who want to
enjoy a special bottle of wine with a meal. A large variety of
alcoholic and non-alcoholic drinks are served on board in the
restaurant and bar.
Cabin Features
All
cabins are equipped with shower/toilet, television, closet,
refrigerator, hairdryer and access to satellite phone. Cabins are
cleaned daily and there is turn-down service. In case of illness, food
and drinks can be served in the cabin during dining hours.
Changes to Cruise Itinerary & Shore Excursions
Due
to local weather, sea and ice conditions, all of our cruise itineraries
and shore excursions are subject to change. The implementation of our
shore excursions also depends on reaching the minimum/maximum number of
participants for each activity. Iceland ProCruises reserves the right
to change the itinerary and trip content without prior notice.
Children
Children
must be 8 years or older (10 years or older on trips that combine
Greenland and Iceland). Discounts of 25% on cruises and shore
excursions are offered to children up to age 12 staying in their
parents’ cabin. Please note that we do not offer child-care
services or children’s play areas on board. Riding our
Zodiacs requires a certain level of body control. Due to safety
reasons, the captain reserves the right to refuse a landing with
children.
Cruise Card
At
embarkation you will receive a personal Cruise Card which you should
always have with you. This card is used on board as a combination
payment instrument (except in the onboard shop) and identity card.
Shore excursions, alcoholic beverages, spa services etc. will be paid
with your cruise card. At the end of the voyage you can settle your
account by credit card (we accept Visa, MasterCard and American
Express) or you can pay with cash (US$).
Dress Code
The
dress code on board is casual. Leave your ties, jackets and evening
dresses at home. For days at sea and ashore we recommend comfortable,
breathable, waterproof and windproof clothing, plus gloves, thermal
underwear and sturdy footwear. For the captain’s and Farewell
cocktail parties we recommend smart casual dress style.
Gratuities
Tipping
is a way of showing your appreciation for a service received on board
from the hotel staff or Expedition Team. The amount of the gratuity is
totally at your discretion. During the voyage we hand out a flyer about
the handling of tips. For your convenience, we can charge the suggested
gratuity to your onboard account. If you would like to cancel or make
adjustments to the gratuity posted on your account, you can do so by
visiting the reception desk. Gratuities are divided amongst the hotel
crew and Expedition Team.
Health/Medical Emergency
Although
we do not have an official requirement regarding personal fitness, you
should be able to move on board and ashore without the help of others.
At all times there is an English-speaking doctor on board. The ship is
equipped with a small clinic and medications to treat certain
emergencies.
Insurance
Repatriation
costs in case of illness can be extremely high. Therefore, we strongly
recommend purchasing travel/health insurance prior to your voyage,
specifically policies that cover repatriation costs to your home
country. This insurance is mandatory for our trips to Greenland.
Information on allinclusive insurance packages — including
travel cancellation, curtailment, baggage and medical — can
be found on the websites of various providers.
Internet/Phone
Iceland
ProCruises offers free WiFi in the public areas of Club Lounge,
Observation Lounge and Library during Iceland Cruises. There is no free
Wifi in those areas during Greenland Cruises. For an extra charge we
offer internet access in your cabin. Mobile-phone reception should be
possible in most regions along our route. For further details please
contact your mobile phone operator. A telephone deposit for external
phone calls as well as an internet deposit for your laptop or tablet
can be purchased at the reception. Please ensure that your
‘Data Roaming’ feature is switched off.
Language Onboard
English
is the official language on board. Therefore all members of our
expedition team and the reception staff speak English (as well as
German). Onboard announcements are made in English and German. The
daily program as well as the dining room menu are also bilingual
(English and German). If you require translation, our multi-lingual
expedition team is always at your disposal.
Laundry
Professional
laundry service is available for an additional charge.
Passport/Visa
Each
passenger is responsible for ensuring that he/she meets the applicable
passport and visa requirements for the duration of the trip. The
passport is the only valid proof of identity for all trips with the
Ocean Diamond. An ID card is not sufficient. The passport must be valid
for at least 6 months after your trip ends. Please note that each
participant is responsible for obtaining all necessary documents. Costs
incurred due to insufficient travel documents must be paid by the
passenger.
Physical disabilities & Accessibility
Guests
with physical disabilities are recommended to travel with an
accompanying person. The particular processes on board should be
handled without external help. The gangway can be – depending
on the individual disability – a challenge. The angle of
inclination of the gangway varies due to tide and different
circumstances in the respective port. Please note that the
guest’s participation in shore excursions as well as the
(dis-)embarkation by zodiac can be denied by the master or Cruise
Leader due to security reasons. The instructions of the master must be
followed. The ship is not suitable for wheelchairs. A medical
certificate must be submitted on request by Iceland ProCruises.
Restaurant/Dining
Breakfast,
lunch and dinner are included in your cruise price. Breakfast and lunch
are buffet style; dinner is a la carte. Coffee, tea and water are free
during the entire voyage; other drinks can be purchased in the
restaurant or bar. If you’re not on board at lunch time, we
prepare a lunch box for you to take ashore. In the afternoon we offer
tea and coffee in the lounge on Deck 4, which is also the venue for our
late-night snack.
Safety
The
ship complies with all safety requirements and is certified for travel
in Arctic waters. Before departure, all passengers receive instructions
in onboard safety prodecures and operations including the location of
lifejackets in your cabin. Familiarize yourself with the
ship’s evacuation plan. Special safety procedures apply to
trips in the Zodiacs.
Smoking
For
safety reasons and to protect the health of our guests and employees,
smoking is permitted only in the designated smoking area on the outside
deck. Do not throw your cigarette butts overboard but use the ashtray.
Smoking is strictly prohibited in all cabins, on balconies and in all
other locations on the ship.
Special Requests
Please
inform us about any special dietary needs (e.g. vegetarian or gluten
free, diabetic food) at least two weeks before departure. In order to
ensure efficient service, please re-confirm your requirements with the
crew after boarding the ship.
Vaccinations
Ask
your local health authorities about recommended vaccinations.
Voltage
All
cabins are equipped with 220 volt outlets (Europlug socket).
Water
All
water from taps and water stations aboard are chlorinated. The water in
the water stations is also extra filtered. Sometimes the water from the
water tabs or in bathrooms may have brownish color. This is quite
common on ships and is due to oxygen in water touching the iron piping.
If you let the water flow for few seconds the water will be clear. The
tap water onboard is not safe to drink but you can use it for brushing
your teeth. There are three different water stations around the ship
where you can refill your water bottles. One is in the Club Lounge deck
4, one in the Main Lounge deck 5 and one in the Observation Lounge deck
7.
Zodiac landings
One
of our features are landings and excursions with our motorized
“Zodiac” brand rubber boats. The boat has both a
low draught and a big stability. Zodiac vests are mandatory to wear.
Zodiac-landings generally depend on local circumstances. In each case
the master makes the final decision if the landing is realizable or
not. Particular safety regulations apply on landings. All guests
receive a mandatory instruction of the security guidelines.
Please
note, Zoadiac excursions are weather dependent.
